At ELOMI Shop, we design swimwear to make you feel confident and beautiful. We want you to be completely satisfied with your purchase of our Canadian-designed bikinis, tankinis, one-pieces, and plus-size swimwear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange. Please note:

  • All swimwear must be returned in original condition with hygiene liner intact
  • Swim accessories (goggles, bags, etc.) must be unused and in original packaging
  • Final sale items cannot be returned or exchanged (see exceptions below)

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective:

  • Swimwear Bottoms (sold separately)
  • Any swimwear with removed tags or hygiene liners
  • Clearance items marked “Final Sale”

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Request Authorization: Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer refund or exchange
  2. Wait for Approval: Our Victoria-based team will respond within 24-48 hours with return instructions and your Return Authorization Number (RAN)
  3. Package Your Items: Securely pack the unworn merchandise with original tags in the original packaging if possible
  4. Ship Your Return: Include your RAN clearly on the package and send to:
    ELOMI Shop Returns
    4486 Blanshard
    Victoria, BC V8W 2H9
    Canada

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Original shipping fees are non-refundable
  • You’ll receive email confirmation when your refund is processed

Note: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.

Exchanges

To exchange an item for a different size or style:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you want an exchange and specify your preferred replacement item
  3. We’ll ship your new item once we receive the return (standard shipping rates apply)

For faster service, you may place a new order online and return the original item separately.

Return Request Email Template

Use this template when requesting a return or exchange:

Subject: Return Request for Order #[Your Order Number] Dear ELOMI Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return: – Item Name: – Size: – Color: – Reason for return: [For exchanges, please specify desired replacement item(s)] Please provide return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.

Our Promise to You

Just as our swimwear is designed to make you feel secure and confident, we aim to make your returns experience just as worry-free. Our Victoria-based customer service team is here to help with any questions about returns or exchanges.

For additional assistance, contact us at [email protected] during Pacific Time business hours.