Welcome to ELOMI Shop’s FAQ section! We’re dedicated to providing confidence-boosting swimwear with Canadian care to customers worldwide (excluding Asia and select remote regions). Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of swimwear do you offer?
We specialize in inclusive swimwear collections including:
- Bikinis
- One Piece swimsuits
- Plus Size Swim options
- Swim Accessories
- Swimwear Bottoms
- Tankinis
All designed to boost your confidence at the beach or pool!
Do you offer plus-size swimwear options?
Absolutely! We’re proud to offer an extensive Plus Size Swim collection designed with the same attention to detail and style as our other swimwear. Our mission is inclusive confidence for all body types.
What makes ELOMI swimwear special?
Our swimwear is designed with:
- Inclusive sizing for all body types
- Quality materials and construction
- Confidence-boosting designs
- Attention to detail in every stitch
Plus, each order is carefully packaged with Canadian care from our Victoria, BC headquarters.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account to track my orders?
Currently we don’t offer account creation, but you’ll receive email notifications at every step of your order process, including tracking information when your package ships.
How can I check my order status?
After placing your order, you’ll receive:
- Order confirmation email with details
- Shipping notification with tracking information when your package is on its way
If you have questions, our customer-first team at
[email protected] is happy to help!
Shipping & Delivery
Where do you ship to?
We’re proud to offer global shipping (excluding Asia and select remote regions) from our headquarters in beautiful Victoria, BC.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping – $12.95
– Processed within 1-2 business days
– Shipped via DHL or FedEx
– Delivery in 10-15 business days after dispatch
Best for customers who want their swimwear faster
Free Shipping
– Available on orders over $50
– Processed within 1-2 business days
– Shipped via EMS
– Delivery in 15-25 business days after dispatch
Perfect for budget-conscious shoppers who can wait a little longer
Pro Tip: Our bikinis, tankinis, and plus-size swimwear are worth the wait! While your order is en route, browse our Swim Accessories collection to complete your beach-ready look.
How long will my order take to arrive?
All orders are processed within 1-2 business days. Delivery times then depend on your shipping method:
- Standard Shipping: 10-15 business days after dispatch
- Free Shipping: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary slightly depending on your location and customs processing.
Will I need to pay customs fees?
You’ll be responsible for any customs fees or import taxes in your country. These vary by location and are not included in your order total.
Returns & Exchanges
What is your return policy?
We offer
15-day returns from the delivery date. To be eligible for return:
- Items must be unworn
- Original tags must be attached
Our mission is your confidence, both in our swimwear and in our service!
How do I initiate a return?
Please contact our customer service team at
[email protected] within 15 days of receiving your order. We’ll guide you through the return process.
Do you offer exchanges?
Currently we don’t offer direct exchanges. We recommend returning the item you wish to exchange (following our return policy) and placing a new order for the item you want.
Contact & Support
How can I contact customer service?
Our customer-first team is happy to help at
[email protected]. We’re based in Victoria, BC at:
4486 Blanshard, Victoria, CA V8W 2H9 What are your customer service hours?
Our team typically responds to emails within 24-48 hours during regular business hours (Pacific Time).
